In the event you are still experiencing problems with your unit after troubleshooting, and you'd like to send it in for repair, a Technician will make a determination if your unit is under Warranty based on the date of purchase and serial number*.

The Technician will then give you two options:

1. You can send it to one of our Authorized Service Centers for repair**. (You will need to call them before shipping your unit to them. Please allow 4-6 weeks for repair and delivery)
2. You can send it to the Factory for repair and a Technician at that time will give you a Return Authorization Number and will request the following:
   • Name
   • Address
   • Unit Model and Serial Number
   • Place and Date of Purchase
   • Description of Problem

Once a RA number is issued, you will be responsible for:

• Shipping both ways (it is recommended you ship with insurance, and double box your packages, VocoPro is not responsible for lost or damaged packages)
• Providing us with copy of original receipt

*If a unit is sent to the Service Center or Factory as a Warranty unit, but is subsequently determined to have out-of-warranty damage according to the Warranty policy, the unit will be considered Out-of-Warranty and Out-of-Warranty charges will apply.

**All repairs on VocoPro microphones must be directly sent back to VocoPro after obtaining an RMA number from a VocoPro technician.

PLEASE NOTE: Your warranty card is not considered your receipt. So please be sure to send a copy of all receipts with your units for future warranty work.